Thursday, 30 June 2022
30 Dhu al-Qi'dah 1443
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Activity @ JPA

About Divisions

Datin Rose Zainam binti Ahmad
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  • Juruaudit (W41), Bahagian Audit Badan-Badan Berkanun Persekutuan Cawangan Pembangunan Luar bandar, Jabatan Audit Negara (15.8.1984 - 28.2.1996)
  • Juruaudit (W44), Bahagian Audit Dalam Kementerian Perumahan & Kerajaan Tempatan (1.3.1996 - 31.3.1998)
  • Ketua Unit Audit Dalam (W48), Jabatan Kemajuan Islam Malaysia (JAKIM)(1.4.1998 - 12.4.2002)
  • Ketua Unit Audit Dalam (W48), Kementerian Kebudayaan, Kesenian dan Kebudayaan(13.4.2002 - 26.3.2004)
  • Ketua Unit Audit Dalam (W48), Unit Audit Dalam Kementerian Pelancongan Malaysia (27.3.2004 - 15.9.2006)
  • Ketua Unit Audit Dalam (W52), Sektor Audit Kerajaan Persekutuan, Jabatan Audit Negara (16.9.2006 - 30.7.2008)
  • Ketua Unit Audit Dalam (W54), Unit Audit Dalam, Jabatan Perkhidmatan Awam (1.8.2008 sehingga kini)

To establish the Internal Audit Unit as an efficient and an effective evaluator and monitor on the programs / activities and financial management of Public Service Department (JPA)


To assist higher Management of JPA to ensure:

  1. The financial management and internal control system are in order, vigorous and effective; and
  2. The programs and activities implementation are effective, efficient and economical.

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  1. To help the organisation achieve its goal through a systematic and disciplined approach in evaluating and determining the effectiveness of all controls and governance processes; and
  2. To determine whether financial management is managed in accordance with the relevant laws, regulations, and directives, and to evaluate the activities of the organisation in ensuring that goals are achieved through prudent, efficient and effective utilisation of resources.

  1. Gives advice and views regarding the internal controls of all systems, including ICT systems;
  2. Reports the audit findings to the Director General of Public Service and takes follow-up actions on matters raised; and
  3. Evaluates the activities of the Department by focusing on the utilisation of resources and achievement of goals effectively, efficiently, and economically.

 


  To provide quality and professional legal advice that is in accordance with the Federal Constitution and laws of Malaysia.


  1. Provides legal advice in respect of matters referred to the Office by the Government.
  2. Assists in interpreting the law when required by the Government.
  3. Drafts or vets legal documents such as legal notice, agreement and memorandum of understanding to which the Government is a party in ensuring that the interest of the Government is protected.
  4. Assists in research or studies on law matters when required by the Government.
  5. Provides advice on matters for which the Government intends to regulate, prepares draft bills on such matters (if any) to reflect the policy decision made by the Government and submits the draft bills to the Parliamentary Draftsman for approval.
  6. Participates in contract negotiations in respect of Government projects, particularly privatisation and information and communications technology projects.
  7. Attends meetings and gives legal advice on the matters discussed to ensure that any policy decision made by the Government is in accordance with the law.
  8. Participates in information sharing or training sessions on legal matters by providing legal expertise to both parties, i.e., the Government and non-Government agencies.

  1. To improve the quality of human resources management through research and planning of public sector’s human resources;
  2. To enhance PSD’s capabilities in managing human resources policies through planning and research of macro policies; and
  3. To forge strategic collaborations at national and international levels.

  1. Plans the macro requirements and projections of public sector’s human resources
  2. Conducts research and studies on the policies on human resources management and organisational development for the public sector
  3. Forges strategic cooperation in public sector human resources management at the international level
  4. Provides consultancy services and coordinates the strategic planning for ICT and data analytic for public sector human resources
  5. Coordinates PSD’s comments/views for Cabinet Meetings, Parliament and Key Meetings
  6. Plans and coordinates the implementation of NBOS Project, which is led by PSD
  7. Serves as the secretariat for Top Management Meetings (MPT) on Strategic Planning and Special Meetings in PSD

  1. Plans, manages and conducts studies on the policies, regulations and practices on organisational development and human resources management for Public Service (KDPA);
  2. Plans and manages impact studies on the programmes and activities of Public Services Department to assess performance and effectiveness; and
  3. Plans and manages strategic cooperation with foreign consultants / international organisations on human resources research.

  1. Responsible for public sector macro planning encompassing the direction of public service human resources management
  2. Drives and monitors the implementation of human resources requirement projections
  3. Drafts the strategic plan for public sector human resources

  1. Forges strategic collaborations on public sector human resources management at the international level
  2. Coordinates PSD’s comments/views for Cabinet Meetings, Parliament and Key Meetings
  3. Serves as the secretariat for Top Management Meetings (MPT) on Strategic Planning and Special Meetings in PSD

  1. Plans, coordinates and provides consultancy services on the Digital Government Competency and Capability Readiness (DGCCR) for the Public Sector and people-centric service delivery

  1. Provides support services in office administration, human resources, financial allocation, assets, and store management for the division

The Corporate Communications Unit, Public Service Department, was approved following the Financial Procedure Act, 1957 Section 15 (3) Posts Warrant No. A51 2009, which became effective on 16 March 2009. The establishment of this unit was done through the decision of the Special Cabinet Committee on National Management, Series 6 No.2 / 2008m on 22 September 2008. The committee had agreed that the posts of Public Relations Officers (PPA) in the ministries should be revised and the role and functions of PPAs should be realigned in tandem with the aspirations of the government.

The Corporate Communications Unit was established on 1 January 2016 through the restructuring process of the previous Communications Team and the expansion of their roles and functions, which serve to enhance the image of PSD as the main driving force for public service transformation.

  1. To establish good relations between the Department and the public and media through the strategy of effective delivery of service information in order to achieve PSD’s overall objectives;
  2. To ensure the effective planning and implementation of media plans regarding publicity, promotions, and campaigns for each policy, role, programme, activity, and official event of the Department through promotional materials, electronic media and print media;
  3. To prepare handouts and reference materials for the public and media as well as information materials for each policy, role, programme, activity, and official event of the Department by publishing print materials such as bulletins, annual reports, brochures, pamphlets, photographs, and videos;
  4. To ensure the complaints and suggestions from the public and customers regarding PSD services are coordinated smoothly and the requirements are fulfilled; and
  5. To ensure the public and customers who are interested to find out or who are currently receiving and have received service from the Department are treated well and managed expeditiously and effectively.

  1. Serves as the catalyst of PSD’s corporate image by acting as an observer, listener and presenter of customer and corporate information to the DGPS.
  2. As the communication and media relations manager and the counter services supervisor for PSD, the Corporate Communications Unit is directly accountable to the Director General of Public Service with the following key functions:

  1. Serves as a ‘focal point’ for the Department in the delivery and distribution of information at departmental, national and global levels;
  2. Plans and implements PSD’s corporate image enhancement strategy;
  3. Plans and implements the Department’s public relations programmes; and
  4. Coordinates the preparation for briefings, logistics, and visitation arrangements for the Department’s local and foreign guests.

  1. Serves as a focal point for the Department in the delivery of service and relations with PSD’s customers.
  2. Plans and implements the strategies for PSD’s service delivery and customer operations. Manages and handles the daily operations of 1Serve JPA4U Counter.
  3. Manages and coordinates the complaints, queries and suggestions received by PSD through SISPAA, mail, e-mail, telephone, fax and social media.
  4. Plans and implements PSD’s e-Pelanggan programme (Virtual Meet the Customers Day).
  5. Plans and implements PSD’s annual Customer Satisfaction Survey.
  6. Monitors and manages feedback on current issues related to PSD and Public Service.

  1. Acting as the focal point regarding matters concerning the Department’s service delivery and customer relationships;
  2. Planning and implementing PSD’s service delivery strategies and control management. Managing the daily operations of the JPA4U counter.
  3. Coordinating and managing complaints, questions and suggestions received by the Department through SISPAA, MyGCC, letters, e-mails, telephone calls, facsimile and social media.
  4. Planning and implementing PSD’s e-Pelanggan programme (Virtual Meet the Customers Day).
  5. Planning and implementing PSD’s annual Customer Satisfaction Survey.
  6. Monitoring and managing feedback on current issues related to PSD and the Public Service.

  1. Plans and implements media plans in relation to publicity, promotions, and campaigns for each policy, role, programme, activity, and official event of the Department through TV and radio broadcasts; promotional materials such buntings, banners and billboards; articles for newspapers; speeches; and information delivery programmes on the services provided by PSD;
  2. Manages public and media relations by planning the media strategies for the dissemination of information through media coverage / press conferences, press statements, media releases and special TV/radio/press interviews, and programmes with the media; and
  3. Conveys information on the facts and situations that are related to the department.

  1. Monitors the content of PSD Portal.
  2. Manages the social media accounts of the Department by ensuring that the content is constantly updated with the Department’s programmes/activities and current issues related to public service;
  3. Monitors and manages digital content on the Information Board and Smart Intelligent Panel at PSD to ensure that it is constantly updated; and
  4. Monitors the Public Complaints Management System (SISPAA).

NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (INTAN)

Datuk Dr. Alauddin bin Sidal
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Official Website of INTAN

1. To develop knowledge, competencies, noble values and attitude among public officials to ensure they have the capability to deliver efficient services for the effective implementation of government policies and national agenda.

  1. Conducts training that focuses on attitude development, skills enhancement and knowledge empowerment among public officers; and
  2. Carries out research, consultancy and publishing activities to equip public officers with talent, capabilities and constructive thinking.
  1. To produce dynamic, progressive, competitive and entrepreneurial (creative and innovative) public officers capable of performing their duties efficiently;
  2. To assist in the implementation of national programmes, policies and agendas; and
  3. To spearhead public sector learning.
  1. People-centric
  2. Integrity
  3. Professionalism
  4. Creative and innovative
  5. Esprit de corps
  6. Continuous learning