Friday, 14 June 2024
07 Dhu al-Hijjah 1445

Client’s Charter of Public Service Department
  1. Client Management
    Provide feedback for complaints/inquiries and to be acted upon within seven (7) working days.
  2. Services
    Issuing letters of notification and publication on acting/promotion of the officers in the Management Category and Professional Group (non-common-user service) officers within seven (7) working days after the Promotion Board convenes.
  3. Staffing and Organisation
    Provide consultation on organisational restructuring and staffing strengthening within four (4) weeks from the date the application is received.
  4. Remuneration
    Managing engagement sessions through the National Joint Council Meeting (MBK) once a year.
  5. Human Capital Development5. Human Capital Development
    Implementing the sponsorship offer within seven (7) days after PSD’s Management approval.
  6. Psychology Management
    Providing individual counselling services to the federal public service members within three (3) working days from the date the Psychology Officer receives the application subject to the client’s consent and attendance.
  7. Management Services
    To ensure that at least 95% of all claims and payments of bills are paid within seven (7) days from the date of the complete document is received.
  8. Pension
    To ensure that the approval of retirement benefits must be completed within 21 working days before the retirement date.
  9. Digital and Information Technology
    To ensure the updating of PSD portal information within two (working days) from the date the information is received.
  10. National Institute of Public Administration (INTAN)
    To ensure that at least 80% of the courses/ trainings implemented at INTAN produce a positive impact on the participants based on an average evaluation score of 5.5 on a scale of 1-7 from their evaluation at DTIMS.
  11. Research, Planning and Policy
    Public Service Department’s feedback/views on Cabinet Memorandums on other ministries/ agencies issues are submitted within 14 days from the date received.

PSD Client’s Charter Achievement for the Year 2024

PSD Client’s Charter Achievement for the Year 2023

PSD Client’s Charter Achievement for the Year 2022