Saturday, 24 February 2024
14 Sha'aban 1445


  • Dynamic and citizen-centric Public Service with high performance and integrity


  • Leading the Development of Public Service’s human resource


“Leading Reform, Driving Change”

  • Improving governance, upholding accountability and transparency in Government administration. The Public Service Department (PSD) serves as the central agency in reforming the overall public services towards greater efficiency and effectiveness in both development and human resource management that inspire confidence and trust in the civil service among the people (Rakyat).


  • To rationalise the size of Public Service through systematic and structured human resources planning by carrying out a comprehensive human resources requirement projection
  • To provide Public Service with schemes of service and organisational structure that are relevant, flexible and able to fulfil current needs to enable the organisation to perform its establishment functions
  • To produce and develop outstanding and competent human capital that will fulfil the strategic needs of Public Service and the nation through dynamic training policies and sponsorship programmes
  • To manage civil servants and to develop human resources management policies through the formulation and implementation of strategic and effective service policies
  • To formulate policies and guidelines in relation to psychology services based on current needs to strengthen the human resources development in Public Service
  • To prioritise the welfare of pensioners and pension recipients through improvements in post-service policies
  • To introduce the best and comprehensive remuneration package to civil servants and to develop harmonious employer-employee relationships
  • To reinforce the use of technology in human resources management towards increasing the service delivery quality


  • Teamwork
  • Excellence and Pre-eminence
  • Professionalism
  • Courtesy and Credibility
  • Knowledgeable through Continuous Learning


  • Planning
    • Determines the roles of the public sector;
    • Determines the size and organisational structure of public agencies;
    • Determines human resources requirements and development;
    • Determines remuneration and retirement benefits;
    • Determines the implications of privatisation/separation on public sector human resources; and
    • Develops strategic alliances and networking.
  • Development
    • Determines the Organisational Development Policy;
    • Determines the Career Development Policy;
    • Develops Career Paths;
    • Develops the Succession Planning; and
    • Determines the Training Policy.
  • Management
    • Manages recruitment, placement, remuneration, promotion, retirement benefits, service terms and conditions, employer–employee relations, training, and human resources database;
    • Formulates and clarifies the policies for the matters mentioned above to the implementing agencies;
    • Manages policy monitoring; and
    • Manages policy evaluations.


  • PSD is committed to the management and development of high-performing, dynamic, effective, efficient, and fair human resources to establish an outstanding and people-oriented public sector.