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INTAN

Frequently Asked Questions

General Questions

1. What are the roles of INTAN?

The National Institute of Public Administration (INTAN) is a public training centre under the Public Service Department (PSD) Malaysia with the role of conducting training for attitude development, skills strengthening and knowledge enhancement of public officers, as well as carrying out research, consultancy and publication activities to equip public officers with talent, capabilities and constructive thinking.

2. Where are the locations of INTAN?

INTAN is located in Bukit Kiara, Kuala Lumpur with six (6) regional campuses and one (1) satellite campus as follows:

  • INTAN Jalan Elmu Campus at Jalan Elmu, Kuala Lumpur;
  • INTAN Northern Region Campus (INTURA) in Sungai Petani, Kedah;
  • INTAN Southern Region Campus (IKWAS) in Kluang, Johor;
  • INTAN Eastern Region Campus (INTIM) in Kemaman, Terengganu;
  • INTAN Sabah Campus (INSABAH) in Tuaran, Sabah;
  • INTAN Sarawak Campus (INSARA) in Kota Samarahan, Sarawak; and
  • INTAN Satellite Campus in Putrajaya.
3. Apakah nombor perhubungan INTAN?

INTAN Main Campus Bukit Kiara

National Institute of Public Administration (INTAN),
Public Service Department Malaysia,
INTAN Main Campus Bukit Kiara,
Jalan Bukit Kiara,
50480 Kuala Lumpur, Malaysia
Tel : 603 - 2084 7777, Faks : 603 - 2096 1403
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

INTAN JALAN ELMU

INTAN Kampus Jalan Elmu
Off Jalan Universiti,
59100 Kuala Lumpur
Tel : 603 - 7966 1555
Faks : 603 - 7955 4767
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

IKWAS

INTAN Kampus Wilayah Selatan
KM 3, Jalan Batu Pahat,
Peti Surat 141,
86007 Kluang,
Johor
Tel : 607 – 778 2500
Faks (Pentadbiran) : 607 – 778 2540
Faks (Latihan) : 607 – 778 2440
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

INTURA

INTAN Kampus Wilayah Utara
Jalan Kuala Ketil,
Peti Surat 94,
08007 Sungai Petani,
Kedah Darul Aman
Tel : 604 - 421 8321
Faks : 604 - 421 4489
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

INTIM

INTAN Kampus Wilayah Timur
Bukit Geliga, Cukai,
Peti Surat 65,
24007 Kemaman,
Terengganu
Tel : 609 - 862 9000
Faks : 609 - 868 3007
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

INSABAH

INTAN Kampus Sabah,
Jalan Sulaman Tuaran,
Beg Berkunci 2080,
88999 Kota Kinabalu, Sabah
Tel : 6088 - 483500
Faks : 6088 - 473645 (Pentadbiran),
6088 - 473647/648 (Latihan)
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

INSARA

INTAN Kampus Sarawak
No. 2, Lot 5452
Jalan Datuk Mohammad Musa
94300 Kota Samarahan
Sarawak
Tel : 6082 - 592000
Faks : 6082 - 615060 (Pejabat Pengarah),
6082 - 618660 (Latihan)
Email : This email address is being protected from spambots. You need JavaScript enabled to view it..my

INTAN Putrajaya

INTAN Satellite Campus Putrajaya,
National Institute of Public Administration (INTAN) Putrajaya,
Level 4, Block C3,
Public Service Department (PSD),
Complex C,
Federal Government Administrative Centre,
62510 WP Putrajaya, Malaysia.
Tel: 03-8885 5696/5224

 

Applying to Attend Courses at INTAN

1. Who are eligible to attend courses at INTAN?

All civil servants are eligible to attend the courses at INTAN.

2. What are the procedures to apply for courses at INTAN?

Applications can be made online through the INTAN portal at www.intanbk.intan.my by following these steps:

  1. Click on the "Course & Schedule" menu.
  2. Click on the "Course Application" module.
  3. Select a campus.
  4. Select a category/type the course name.
  5. Click on the link of the course name.
  6. Click “Apply for Course”.
3. Can I apply for the courses manually?

Yes, INTAN also accepts application forms manually for the Ministries/Departments that require written evidence of the application/confirmation. However, online applications are preferred.

4. Is approval from the Head of Department/Supervisor required for online applications?

Yes, a notification/confirmation email will be sent automatically to the Head of Department/Supervisor when an application is made. Applicants need to provide information about the Head of Department/Supervisor accurately while completing the online application.

5. What if the Head of Department/Supervisor does not approve the application to attend a course?

A notification email will be sent automatically to the course coordinator if the course application is not approved by the Head of Department/Supervisor. The course application will be cancelled automatically.

6. How can applicants choose suitable courses?

Applicants can review the Course Catalogue containing information such as course objectives, course duration, course date and target groups. Based on the information, applicants may choose the courses that suit their needs.

7. How do I determine if a course is still open for application?

The course application status, either open or closed, is stated in the course information in the Course Catalogue on the INTAN portal (www.intanbk.intan.my).

8. When is the closing date to apply for a course?

The closing date to apply for a course is two (2) weeks before the course starts.

9. How do I check the course application status?

Applicants can check the result of their application one month before the course starts or by contacting the course secretariat.

10. Who should I contact for any further enquiries about a scheduled course?

Information about the designated course secretariat is available in the course information of the Course Catalogue on the INTAN portal (www.intanbk.intan.my).

11. How do I make an appeal if my application is unsuccessful?

Appeals can be made to the Programme Coordinator. However, the final decision depends on the consideration by INTAN.

12. What actions will be taken against a civil servant who does not attend a course after attendance is confirmed?

INTAN will notify the Head of Department/Supervisor if a civil servant fails to attend a course after attendance is confirmed.

Training and Training Support at INTAN

2. How much are the fees for each course at INTAN?

(i) The fees charged for each course at INTAN are as follows:

  1. Fees for the public sector
NO. COURSE DURATION FEES (RM)

1.

1–7 days 

30.00

2.

 8–30 days

50.00

3.

1–6 months 

100.00

4.

More than 6 months 

150.00

 

(ii) Fees for the local private sector, government-linked companies (GLC) and international participants (by invitation only)

NO.

FEES (RM)

DAILY PAYMENT RATE PER PARTICIPANT (RM)

PRIVATE SECTOR AND GLC

INTERNATIONAL

1.

Without Accommodation 

300.00

1000.00

2.

With Accommodation 

420.00

1180.0

3. What are the payment methods for the course fees?

Payment can be made using the following methods:

  1. Cash (payment during course registration);
  2. Local order (LO); and
  3. Bank draft/ cheque/ postal order/ money order.
4. Is accommodation provided for all course participants?

Accommodation facilities will be prioritised for participants who work and reside outside of Klang Valley. The application for accommodation must be made through the Course Secretariat, as stated in the course offer letter.

5. What are the check-in procedures at INTAN hostels?

Participants can check in one day before the course starts at the accommodation counter starting from 3.00 p.m. until 7.00 p.m. For late arrival, participants need to notify the Course Secretariat in advance by calling 03-2084 7449. Participants also need to bring along their course offer letter when checking in at the hostels.

6. What are the facilities available at INTAN?

Among the facilities available at INTAN are conducive and comfortable lecture and seminar rooms; computer labs, sports and recreational facilities such as takraw court, squash court, gymnasium, swimming pool, netball court, football field, volleyball court and tennis court, library, accommodation facilities, bookstore, prayer room, musolla, cafeteria, and car parks.

7. Does INTAN provide facilities for people with disabilities (OKU)?

Among the OKU facilities provided are OKU parking spaces, wheelchair ramps, and Braille lifts. However, OKU participants are required to inform the Course Secretariat in advance so that appropriate facilities can be provided for the comfort of the participants during the course.

8. Are INTAN facilities open to the public?

No. The facilities at INTAN are only for course participants and civil servants.

9. Does INTAN offer its facilities for rental?

Yes. INTAN offers facility rental but is limited to Ministries/ Departments/ Government Agencies and statutory bodies only. However, it depends on availability. Application for rental should be submitted to the Director of INTAN.

10. Is INTAN Library open to the public?

INTAN Library is open to course participants and civil servants only.

11. Who is eligible to become a member of INTAN Library?

The membership of INTAN Library is open to employees of PSD and INTAN only. However, all civil servants can use INTAN Library for material references.

12. If I am not a member of INTAN Library, can I borrow materials from the library?

If you are not a member of INTAN Library but the Library/Resource Centre of your Ministry/Department/Agency is a member of the Library Loan Scheme (SPP), you can borrow the reading materials at INTAN Library according to the terms set by the SPP. Otherwise, you can send an official letter to request reading materials from INTAN Library for their consideration.

INTAN Courses/Main Products

2. What is the INTAN Postgraduate Diploma in Public Management (DPA) Programme?

The DPA course is COMPULSORY for an Administrative and Diplomatic Officer (PTD) for confirmation purposes, as mentioned in Service Circular Number 6 of 1980. The offering and selection of officers to attend the course are under the responsibility of the Service Division of PSD.

3. What is the Advanced Leadership and Management Programme (ALMP) course?

The ALMP course is a mandatory or COMPULSORY course for public service officers who hold the Public Service Premier Post (JUSA). It is conducted under the Leadership and Executive Development Cluster, INTAN Main Campus Bukit Kiara. Further information about the course can be obtained through the ALMP portal, a link available on the INTAN website (https://almp.intan.my/almpdrive/).

4. What is the EPSA course?

The EPSA (Public Sector e-Learning) is an online course that allows civil servants to attend the course at any time and from anywhere. Civil servants attending the EPSA course are eligible to receive a certificate in accordance with the specified terms. For further information, please contact EPSA Helpdesk at 03-2084 7689 / 7701 / 7702 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

5. What is ISAC assessment?

ISAC assessment is conducted to assess the level of understanding and skills in using information and communication technology (ICT) among public sector personnel.

6. Who is eligible to sit for the ISAC assessment?

a) Individuals

Individuals holding the following posts:

    • Administrative Assistant (Clerical/Operation) Grade N19
    • Administrative Assistant (Finance) Grade W19
    • Assistant Office Secretary Grade N19
    • Customer Service Officer Grade N19
    • Office Secretary Grade N29

Where passing the ISAC assessment is a pre-requisite for confirmation of their service.

b) Groups

Consists of employees selected by the Ministry/Department/Agency requesting the assessment on a group basis (a minimum of 30 candidates for one session). The request depends on the Ministry/Department/Agency that requires the assessment to be conducted on a group basis only. The request can officially be made to INTAN.

7. How do I apply to sit for the ISAC assessment?

All applications to sit for the ISAC assessment must be done online only. The application can be made through the INTAN portal at http://www.intanbk.intan.my or directly through the ISAC portal at http://isac.intan.my. Any inquiries or further information can be obtained by contacting the ISAC secretariat at 03-2084 7798/7707 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Others

1. How do I apply for industrial training at INTAN?

The application for industrial training at INTAN can be made by sending the application letter through email/fax to the Registrar of INTAN:

Registrar,
National Institute of Public Administration (INTAN),
Public Service Department Malaysia,
INTAN Main Campus Bukit Kiara,
Jalan Bukit Kiara,
50480 Kuala Lumpur.

Tel: 603-2084 7227
Fax: 603-2096 2205

2. How do I apply for employment at INTAN?

The application for employment at any public service agency should be made using the Public Sector Job Registration Form (SPA8i) that is available on the website of the Public Services Commission of Malaysia at www.spa.gov.my.

3. How do I obtain the services of INTAN speakers/trainers?

An application letter to obtain the services of INTAN speakers/trainers should be submitted to INTAN Senior Deputy Director for consideration at the following address:

INTAN Senior Deputy Director,
National Institute of Public Administration (INTAN),
Public Service Department of Malaysia,
INTAN Main Campus Bukit Kiara,
Jalan Bukit Kiara,
50480 Kuala Lumpur.

Tel: 03-2084 7667 (Madam Anita binti Abu Hassan, INTAN Secretary of Senior Deputy Director Office)
Fax: 03-2084 7896
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The application letter will be forwarded to the related Cluster within 1 week from the date of receipt of the letter. If the course title/module is not related or is outside the expertise of INTAN, the INTAN Senior Deputy Director Office will notify the Ministry/Department/Agency that submitted the application.

The application letter for INTAN speakers must include:

  1. Course/Programme Proposed Date
    (The application letter must be received one month before the course/programme date).
  2. Course/Programme Schedule
    (State the proposed requirements of INTAN speakers according to the module).
  3. Information of Officers in the Ministry/Department/Agency that INTAN can contact

The fees for INTAN speakers are in accordance with Treasury Circular Number 2-2005, which is Consolation Payment by Grade and will be paid by the applying Ministry/Agency/Department.

Others:

  1. The types/titles of the courses offered by INTAN can be checked at the INTAN portal under the section of Civil Servant – INTAN Training Calendar 2019 and Online Course Application.
  2. The expertise of INTAN speakers can be referred to http://www.expert.intan.my/.
4. How can I buy the books published by INTAN?

The books published by INTAN can be purchased at INTAN Main Campus Bukit Kiara from the Development and Policy Research Cluster. Purchases can be made in cash and LO to:

Publication Subcluster,
Development and Policy Research Cluster,
INTAN Main Campus Bukit Kiara.

Tel: 03-2084 7362
Fax: 03-2092 7368
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.

Purchases can also be made online through e-Purchasing at the INTAN portal: www.intanbk.intan.my.