Effective August 2012, a change of bank account for pensioners / pension recipients is allowed only once a year. Each request should be accompanied with a Bank Account Change Request letter, which can be downloaded from http://www.jpapencen.gov.my/penukaran_akaun.html
Once completed, the letter can be mailed to the address below:
Retirement Fund (Incorporated) Skytech Tower 2, Jalan Teknokrat 2,
Cyberjaya, 63000 Cyberjaya,
Selangor, Malaysia
Scheme A pension payment is a monthly pension payment that is credited directly into the account of the pensioner / pension recipient, whereas Scheme B requires the pensioner / pension recipient or representative to go to the bank every month to sign a pension claim form at the bank counter to get the pension payment credited into the account. Scheme B method of payment is usually used for invalid pensioners and disabled children who receive the pension.
If the pension payments under Scheme B are not claimed for 3 consecutive months, those payments will expire and the pension payment will cease in the following month. Pensioners need to report to KWAP to reactivate the account in order to resume the pension payments.
Yes, provided that the appointment of the representative is approved by the Post-Service Division. This representative appointment is granted to pensioners who are invalid and have a joint account. The representative must be a joint account holder with the pensioner / pension recipient.
Application may be made by filling out the JPA.BP.SKP.B08 – Permohonan Pelantikan Wakil Skim A (Application to Appoint a Representative for Scheme A) form, with a copy of the representative’s identity card attached.
Scheme A is the method of paying the monthly pensions to pensioners / pension recipients by crediting directly into the bank account of the pensioners / pension recipients (Scheme A).
Scheme B is the method where pensioners / pension recipients need to go to the bank every month to fill in the form in order to get the money credited into their respective accounts.
Permanent or temporary Civil Servants who opt for the Pension Scheme or the Employees Provident Fund Scheme (EPF). These Civil Servants encompass Federal Public Service, State Service, Statutory Authority, and Local Authority employees.
The Ex-Gratia Payment Upon Death shall be given to the eligible widow/widower/children/mother/father. However, it shall not be given in cases of death confirmed to have resulted from suicides.
The Ex-Gratia Payment Upon Death for civil servants who opted for the pension scheme will be processed simultaneously with the application for derivative pension benefits. For civil servants who opted for the EPF Scheme, an application should be submitted by the Head of Department to the Post-Service Division, Public Service Department. The application procedure and relevant form are detailed in Service Circular Number 11 Year 2019.